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Template email settings


In this section you can personalize the emails that are automatically sent to your customers when the order is placed or set in a specific status.  The email templates are divided according to the topic. Let's see in detail:


Order management emails

  • The new order email is automatically sent by the system when the order is confirmed (when the user clicks on Conclude Order during checkout).
  • The payment order email is automatically sent by the system when the order is paid by credit card or PayPal and the payment ends successfully. The order payment email is also sent when the order is manually set to Paid from the orders section, for all orders that are placed with bank transfer or by cash on delivery.
  • The email for the order's preparation is automatically sent when the merchant sets the order status on "in preparation".
  • The shipping order email is automatically sent when you set the order to status: Sent, when the courier has actually picked up the parcel at your warehouse.
  • The canceled order email is automatically sent when the order is set to status: Canceled.
  • The email of abandoned cart is sent automatically when from the section Marketing >> Abandoned carts you set the frequency with which the automatic recovery email of the cart must be sent to the customer.
  • The email for the gift card is sent when a user purchases a new gift card from your site.
  • The new manual order email is sent when you manually prepare a new order from the backoffice for your customer. The customer will receive the summary of products ordered with a direct link for proceeding with the payment.

User management emails

  • The user registration email is the email that is automatically sent when a new user registers to your site.
  • The password change email is automatically sent when the user requests the password change of his/her account.  

RMA management emails

  • The new return request email is automatically sent to the customer when he/she opens the request for a new return directly from your site.
  • The email for the returned accepted is sent automatically when you set the status of the returned request to: Accepted.
  • The email for the returned denied is sent automatically when you set the status of the returned request to: Denied. Clicking on each email you can modify and customize the email template that is sent to the final customer.

Using dynamic variables in braces (example: {store-title}) you can personalize the content of the email: these items are automatically generated by the system showing the customer data (customer name, order code, order total, etc).

For more information regarding the dynamic variables, click here.

In the summary that you see on the right column you can also insert recipients: this function allows you to add e-mail addresses (which administer / manage the store) to which you can send a copy of the e-mail that arrives to the customer. Email addresses entered here are additional email addresses to the contact email address entered in the Settings >> General >> Contact Email section.

From the Settings >> Template Emails section, by clicking on the Settings button at the top right you can disable the automatic sending of some emails to the store's administrator or to the final clients, such as new order email, paid order email, email for sent order. You can also manage the sender's address from which to send emails to customers.

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