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eBay orders synchronization


After completing the order settings, synchronization can be activated from the Dashboard in the "Automatic synchronization" panel under "Order synchronization". In this way, every 10 minutes the system will check for new orders to be imported.

As for listings, you can also download orders manually.

Only orders with Ebay Completed status can be downloaded, ie those for which the payment of the order was successful or the checkout process is concluded (in the case of the cash on delivery).

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To download new orders manually:

  • Go to Listings > Orders
  • Click on "Synchronize orders (manual)"
  • All orders not yet downloaded will be imported

What to do if one or more orders have not been downloaded?

  • Go to Listings > Orders
  • Click on "Check orders"
  • Select a period of time by setting two dates from-to, corresponding to the period for the order you are searching for
  • Start the search by clicking on "Filter"
  • All orders relating to the set period will be shown, with indication of those already downloaded
  • Select orders not yet imported
  • Click on "Import"
  • The selected orders will be imported
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