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Orders

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Inside the control panel, you can open the Orders section.

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In the first section, you can check the outstanding orders (outstanding orders are all the orders that have a status up to and including "sent"). Also, you can see the order history through an advanced research and filters that make it easier to find the info you're looking for.

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Using the search button, you can even create and save custom searches. For more information, click here. By clicking on an order, you can easily see all its details and the client data. In addition, once you open the order, it is possible to change the status by choosing between:

Order status

Pending payment

The client has not paid yet. In case of payment via bank transfer, the merchant should manually modify the status once the bank transfer is received.

Paid

The client has paid.

In preparation

Enter this setting when the order is being processed.

Sent

The order has been sent.

Delivered

Items have been delivered. From their order summary section, users can set the order to "delivered" if has a status of "Sent". After 2 days, the order is set to "delivered"; a review solicitation email is automatically sent to the user.

Closed

The delivery of the product has finished its life-cycle. This status is set automatically when users leave reviews of their orders.

Archived/Removed - Cancelled

The order has been cancelled.

Post-sales

If the client has discovered a problem with the item delivered, you can select the after-sale status and then the "Closed" status. This status is automatically set if the client sends an after-sale message from his orders summary.       

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